Solution:

1. Clear your browser cache and cookies
2. Try logging in with an incognito/private browsing window
3. Ensure you're using the same Google account you originally signed up with
4. Check if your Google account has two-factor authentication enabled
5. Try a different browser or device

Solution:

1. Refresh the page (Ctrl+F5 or Cmd+Shift+R)
2. Check your internet connection
3. Clear browser cache and cookies
4. Try accessing from a different device
5. Contact support if the issue persists

Solution:

1. Close other apps running in the background
2. Restart your mobile browser
3. Clear browser cache and data
4. Ensure you have a stable internet connection
5. Update your browser to the latest version

Solution:

1. Check your internet connection speed
2. Ensure the photo file size is under 10MB
3. Try uploading one photo at a time
4. Use supported image formats (JPG, PNG, GIF)
5. Restart your browser and try again

Solution:

1. Make sure you're searching with the correct email or phone number
2. Ask your friend to check their privacy settings
3. Try searching by their display name
4. Ensure they have completed their profile setup
5. Ask them to send you a friend request instead

Solution:

1. Check your internet connection
2. Refresh the page to sync with the server
3. Ensure you're not in airplane mode
4. Check if your browser allows real-time notifications
5. Try switching to a different network

Go to your profile page, click the "Edit" button, and then click on your current profile picture. You can upload a new image from your device or use your Google account photo.

Each Google account can only have one Chat Cript account. However, you can create multiple Virtual Profiles for different purposes and audiences within your single account.

To delete your account, please contact our support team. We'll guide you through the process and ensure all your data is properly removed from our systems.

You can create multiple Virtual Profiles for different purposes - professional, personal, community-based, or any other context you need. Each profile helps you organize your different audiences and interactions.

Your main profile is your primary account identity. Virtual Profiles are specialized personas you create for different contexts - work, personal life, hobbies, or communities. Each Virtual Profile can have its own content, connections, and privacy settings.

Yes! You can join groups and participate in events using different Virtual Profiles based on the context. This helps you maintain appropriate professional or personal boundaries in different communities.

Chat Cript uses a three-level organization system: Groups (for different audiences) → Channels (for specific topics) → Posts & Media (for content). This creates a fully organized structure where everything has its place.

You can upload Word documents (.doc, .docx), PDF files, Excel spreadsheets (.xls, .xlsx), PowerPoint presentations, text files, and various other document formats. All files are organized within specific group channels.

Within each channel, you can create organized galleries for photos and videos. Upload media files directly to channels, and they'll be stored in organized galleries that you can categorize by date, activity, or subject matter.

Absolutely! Each group can have multiple events for different activities. For example, a family group might have events for "Birthday Party," "Vacation Planning," and "Holiday Dinner." Each event maintains its own documents, media, and discussions.

All your uploaded content is organized within the group and channel structure. Navigate to the specific group, then the channel where you uploaded the content, and you'll find all documents and media organized in that channel's gallery or document section.

Go to your friends list, find the person you want to remove, and click on their profile. Look for the "Remove Friend" option in their profile menu.

Yes! You can create groups for various purposes - family gatherings, school events, hobby clubs, or any community you want to bring together.

Group channels are separate topics or activities within a group. Each channel has its own discussion thread, posts, and media sharing. You can create channels for different topics, projects, or activities and manage them independently within the group.

Go to the group page, click on the group settings menu, and select "Leave Group". You'll stop receiving notifications and won't see group content anymore.

Look for the star icon on any group card or event. Click the star to add it to your favorites list. You can access all your favorites from the favorites sidebar for quick navigation.

Create a new group and invite only the friend you want to chat with. Once they accept the invitation, you can use the group chat feature for private one-to-one communication. Don't forget to mark the chat as a favorite for easy access!

Yes! Click the star icon again on any favorited item to remove it from your favorites list. You can also manage your favorites from the favorites sidebar.

When creating a post in a group or channel, toggle the "Action Items" switch. You can then add up to 3 action items with optional reminders. Each action item can have its own reminder date and time.

An automatic message is sent to the group chat displaying the channel name, post text, and action item name. Group members can click this reminder message to view the full post and complete the action item.

Currently, reminders cannot be edited after the post is created. However, you can delete the entire post and create a new one with updated reminders if needed.

When creating a post, toggle the "Schedule Post" switch. Then select how many hours and minutes from now you want the post to be published (up to 24 hours). Your post will be automatically published at the scheduled time, even if you're offline.

Yes! Scheduled posts appear in your profile feed with a "Scheduled" badge and the publish time. Only you can see scheduled posts - they become visible to friends when they're automatically published.

AI summaries are intelligent, automatically-generated summaries of your group chat conversations. They extract key points and important information from group messages, allowing you to quickly catch up without reading every single message. Perfect for busy professionals and anyone who needs to stay informed without scrolling through hundreds of messages!

Look for the star icon (⭐) next to private group chats in your contact list. Click the star icon to switch to AI summary view. You can also use the 3-dot menu in the chat window to toggle between normal chat view and AI summary view. The star icon will pulse when new summaries are available!

Administrators can configure automatic daily summaries for private groups at up to 4 specific times. Summaries are generated incrementally, focusing on new messages since the last summary, making them efficient and cost-effective. The schedule can be configured in the Admin Portal under "Summary Schedule".

Yes! AI summaries support English, Sinhala, and mixed-language conversations. The AI understands context regardless of the language used and can create meaningful summaries in any supported language.

Yes! Long-press any summary to open the rating menu. Rate summaries from 1 to 5 stars based on how well they captured the important information. Your feedback helps improve future summaries. Summary ratings are visible to administrators who use them to monitor and improve the AI system.

Absolutely! Long-press any summary to open the menu, then tap the forward icon. You can forward summaries to up to 5 users or to one group at a time. Forwarded summaries include the group name, timestamp, and the full summary content in a clean, formatted message.

The AI intelligently filters out common greetings, everyday phrases, emojis, URLs, and mentions, focusing only on meaningful content. This ensures summaries are concise and contain only the important information you need to know.

Summaries are displayed in chronological order, with the oldest summary at the top and the latest summary at the bottom. Each summary shows the date/time it was created, the number of messages it summarizes, and the full summary text. When you switch to AI summary view, the latest summary is automatically displayed at the bottom for easy reading.

Yes! Summaries are cached in memory for 5 minutes to ensure fast, smooth loading. This means you can switch between normal chat view and AI summary view without waiting for downloads every time.

You earn points by being active on the platform: creating posts, liking and commenting on content, participating in groups, completing action items, and maintaining daily activity. The more you engage, the more points you earn!

Your current level, total points, and progress to the next level are displayed on your profile page. Your level badge also appears next to your name on posts and in groups.

The levels progress from Newcomer (beginner) → Regular → Contributor → Expert → Champion (highest level). Each level requires more points and represents your dedication and engagement with the platform.

Currently, higher levels provide recognition and status in the community through level badges. As the platform grows, additional features, exclusive badges, and special privileges may be unlocked for higher-level users.

Yes, we take data security seriously. All data is encrypted, stored securely, and we follow industry best practices for privacy protection. We never share your personal information with third parties.

Click the "Report" button on any post or comment that violates our community guidelines. Our moderation team will review the report and take appropriate action.

Yes, you can control who can see your profile information, posts, and Virtual Profiles through the privacy settings in your profile.