Help & Support

How to Sign In

• On Android: Tap "Sign in with Google" on the welcome screen.
• On iOS: Tap "Sign in with Google" or "Sign in with Apple".

ChatCript uses Google and Apple authentication only — there is no email/password login.

Setting Up Your Profile

1. After signing in, enter your display name and select your country.
2. Add your phone number and verify it for enhanced security (optional).
3. Upload a profile picture to personalise your account.
4. Write a bio — use "Improve with AI" to polish it instantly.
5. Set your privacy preferences and visibility settings.

Each Google or Apple account can have one ChatCript account, but you can create multiple Virtual Profiles within that account.

1. Tap the "Friends" tab in the bottom navigation bar.
2. Use the search bar at the top — type a name or email address.
3. Results show people labeled as "Friend", "Friend of Friend", or "User".
4. Tap "Add" next to anyone you want to connect with to send a friend request.
5. You can also send requests from the "Friends of Friends" tab or from any user’s profile page.

Note: The Search tab (bottom navigation) is for searching posts and groups, not for finding friends.

Accepting a Request

1. Go to "Friends" tab > "Pending" tab.
2. Find the request under "Friend Requests Received".
3. Tap "Accept".
4. A welcome message dialog appears with pre-written greeting options — select one to send, or tap "Skip".

Rejecting a Request

1. Go to "Friends" tab > "Pending" tab.
2. Tap "Reject" on any received request.

Cancelling a Sent Request

1. Go to "Friends" tab > "Pending" tab.
2. Find your request under "Friend Requests Sent".
3. Tap "Cancel" to withdraw it.

The Pending tab shows a red badge with the number of pending received requests.

• Go to "Friends" tab > "Friends of Friends" tab.
• See suggested people sorted by mutual friend count.
• Each person shows how many mutual friends you share.
• Tap "Add Friend" to send a request.
• Suggestions also include people from your same country and hometown.

Removing a Friend

1. Go to "Friends" tab > "Friends" list.
2. Long-press on the friend you want to remove.
3. Tap "Remove" in the confirmation dialog.

Blocking a User

1. Open the user’s profile (tap their name or photo anywhere in the app).
2. Tap the three-dot menu (top-right).
3. Select "Block User" and confirm.

Unblocking a User

1. Go to "Profile > Settings > Blocked Profiles".
2. Find the user and tap "Unblock".

How to Create a Virtual Profile

1. Tap your profile photo at the top right corner.
2. On your profile screen, tap "Create Virtual Profile".
3. Choose a display name (e.g., "Work - John" or "Photography Club").
4. Upload a profile picture and write a bio. Use "Improve with AI" if you need help.
5. Set privacy and visibility preferences.
6. Start adding friends and joining groups under this new profile.

Switching Between Profiles

Tap your profile photo at the top right and select the profile you want to switch to. The switch is instant — your feed, chats, and groups update to reflect the selected profile.

Understanding the Structure

• Group — The top-level container with a name, description, photo, members, and group chat.
• Channels — Topic-based spaces inside a group for posts, media, and discussions.
• Posts — Content within channels: text, photos, videos, polls, and action items with reminders.

Creating a Group

1. Tap the Groups tab and then the "+" button.
2. Enter a group name and description. Use "Improve with AI" to polish it.
3. Select a group type (Family, Work, Community, etc.) and set privacy.
4. Add members from your friend list and tap Create.

Creating Channels

1. Open a group and tap "+" or "Create Channel".
2. Give the channel a name and optional description.
3. Add a channel photo if desired, then tap Create.

What You Can Do in Groups

• Real-time group chat with all members.
• Create up to 20 channels per group for different topics.
• Post text, photos, videos, and polls in channels.
• Add action items with reminders to group posts.
• Share documents and HD photos.
• Use AI summaries to catch up on missed conversations.
• Broadcast private 1:1 messages to selected group members.
• Share live location with group members.

• Personalised feed tailored to your interests.
• Like, comment, and share to engage with your network.
• Create and participate in polls.
• React with emojis to express yourself.
• Schedule status updates up to 24 hours in advance.
• Share web links with automatic previews.

• Create a private group with a single friend.
• Chat in real time once they accept the invitation.
• Mark the chat as a favourite for quick access.

1. Open a group chat.
2. Long-press the send button (bottom-right).
3. A dialog appears listing all group members with checkboxes — all selected by default.
4. Uncheck any members you don't want to message.
5. Type your message and tap send.
6. A progress indicator shows delivery status.

Setting Up Your Lock Password

1. Go to Profile → Settings → Privacy & Security → Lock Settings.
2. Tap "Chat Lock Password".
3. Enter and confirm a password (minimum 4 characters).

Lock Entire Screens

In Lock Settings, toggle on any combination of:

• Lock Home — Hides the home feed.
• Lock Chats — Hides the chat list.
• Lock Groups — Hides groups and channels.
• Lock Friends — Hides the friends list.

Locked screens show a lock icon in the centre. Tap to enter your password and unlock. Screens re-lock when the app goes to the background or is restarted.

Biometric Unlock (Fingerprint / Face ID)

If your device supports fingerprint or Face ID, you can unlock locked screens with biometrics instead of typing your password every time.

1. Go to Lock Settings and enable at least one screen lock.
2. A new toggle appears: "Unlock with fingerprint / Face ID".
3. Turn it on — your device will prompt you to verify your identity.

Once enabled, locked screens show a fingerprint icon below the lock. Tap it to unlock instantly with your fingerprint or face. You can always tap the lock icon to use your password instead.

Note: Biometric unlock uses your device’s built-in security (Touch ID, Face ID, or Android biometrics). It works automatically with whatever your device supports — no separate setup needed.

Push Notification Privacy

When a screen is locked, push notifications for that screen are automatically suppressed:

• Lock Chats — No push notifications for new chat messages.
• Lock Groups — No push notifications for group chat messages.
• Lock Friends — No push notifications for new friend requests.

When you unlock a screen (disable the lock), push notifications resume immediately without affecting any other notification settings you may have configured.

Each profile has independent lock settings. Main Profile and Virtual Profiles each have their own lock password, screen lock toggles, and biometric preferences.

Sending a Locked Message

1. Open any chat (1:1 or group).
2. Tap the attachment icon (+) to open the menu.
3. Tap the Lock toggle icon to enable lock mode.
4. Type your message or attach media and send as usual.

Lock or Unlock Any Existing Message

1. Long-press on any message in the chat.
2. Lock for me — Locks only on your device.
3. Lock for everyone (sender only) — Locks for all participants.

Permanently Unlock a Locked Message

1. Long-press on a locked message.
2. Unlock for me — Removes lock from your view.
3. Unlock for everyone (sender only) — Removes lock for all.
4. Enter your lock password to confirm.

Viewing & Security

• Tap the locked bubble to enter your password. Content re-locks when you leave the chat.
• 3 wrong attempts triggers a 30-minute lockout.
• Chat preview shows "🔒 Locked message" instead of content.
• Forgot your password? Reset via fingerprint/Face ID (if enabled) or email OTP in Settings → Privacy & Security → Lock Settings.

1. Open any private group chat.
2. Tap the star icon next to the group name, or use the 3-dot menu.
3. Switch between the normal chat view and the AI summary view.
4. Read summaries in chronological order — the latest appears at the bottom.
5. Long-press any summary to rate it from 1 to 5 stars.
6. Long-press a summary and tap Forward to share it.

Language support: Works with English, Sinhala, Tamil, and mixed-language chats.

1. Open your profile and tap "Edit Profile" (or open a post editor).
2. Type a few words in the Bio or Content field.
3. Tap "Improve with AI".
4. The AI rewrites your text into polished content instantly.

AI detects your language and returns output in the correct script — including Sinhala and Tamil even if typed in English letters.

1. Open any chat (1:1 or group).
2. Tap the attachment icon (+), then the Document icon.
3. Select a file from your device.
4. The document is uploaded and sent as a message with file details.

1. Open any chat (1:1 or group).
2. Tap the Gallery icon from the attachment menu.
3. Toggle the HD option on in the image picker.
4. Select your photos and send. HD photos display a small HD badge.

App Themes

• Adjust colours, typography, and background accents.
• Save multiple presets and swap them instantly.
• Share your custom theme with friends.
• Install community themes and rate them.
• Earn creator rewards when others apply your theme.

Chat Backgrounds

1. Open Profile → Settings.
2. Find "Chat Background".
3. Pick a theme image from the list or choose one from your gallery.
4. Your selection is saved and used in 1:1 and group chats.

Supported Languages

• English (default)
• සිංහල (Sinhala)
• தமிழ் (Tamil)
• हिन्दी (Hindi)
• বাংলা (Bengali)
• मराठी (Marathi)
• ಕನ್ನಡ (Kannada)
• മലയാളം (Malayalam)
• తెలుగు (Telugu)
• Français (French)
• Deutsch (German)
• Italiano (Italian)

How to Change Language

1. Go to Profile tab.
2. Tap Settings.
3. Find "Language" and tap it.
4. Select your preferred language from the list.
5. The app will instantly switch to the selected language — no restart needed.

Change Language on Login / Signup

• On the login screen, tap the language selector just above the licence agreement to switch before signing in.
• During signup, you can also select your language.

ChatCript Bot Language

• The ChatCript Bot automatically responds in your selected app language.
• All bot messages, suggestions, and usage labels appear in your chosen language.

• Mark groups, events, or chats as favourites.
• Access favourites from the sidebar.
• Jump directly to your most-used groups and chats.

Your Public Profile Link

ChatCript automatically generates a public profile link for you. This is a permanent, shareable URL that lets anyone preview your profile and connect with you on ChatCript.

Auto-Generated Link

After using the app a few times, ChatCript will automatically create an unlimited public profile link for you and show it in a popup. You can copy or share it directly from there. This same link will also appear in the Share Profile dialog on your profile screen.

Share Your Link

• Copy the link and paste it anywhere — social media, messaging apps, emails, or websites.
• Use the Share button to send it via your device's share sheet.
• Send the link directly in a ChatCript chat using the Send in Chat option.

What Happens When Someone Opens Your Link

• They see a preview of your profile — your name, photo, and bio.
• If they have ChatCript installed, the app opens directly to your profile.
• If not, they can download the app from the App Store or Google Play.
• They can tap View User Profile to see your full profile and send a friend request.

Create Additional Links

1. Go to your profile and tap Share Profile.
2. Choose a validity period (unlimited, 1 day, 7 days, 30 days, or 90 days).
3. Tap Generate link to create a new link.

Manage Your Links

• View all active links in the Share Profile dialog.
• Update the validity period of any link.
• Delete a link anytime to revoke access immediately.

Group Sharing

Groups can also be shared with public links. Open a group, tap the share option, and generate a link. When someone opens a group link, they can preview the group details and channels, then request to join or join directly if the group is public.

• Advanced content filtering and moderation.
• Granular privacy settings for profiles and posts.
• Report inappropriate content or behaviour.
• Your data is encrypted and stored securely.

Hide Posts and Hidden Users

1. On a post, tap the 3-dot menu.
2. Select "Hide this post" or "Hide all posts from <user name>".
3. Hidden content disappears from your home feed immediately.

To unhide a user later, go to Profile → Settings → Privacy & Security, then open Hidden users and tap Unhide.

Lock Settings — Screen-Level Locking

Go beyond locking individual messages — lock entire screens so no one can see your content without a password.

Setting Up

1. Go to Profile → Settings → Privacy & Security → Lock Settings.
2. Set a Chat Lock Password if you haven’t already.
3. Toggle on the screens you want to lock: Home, Chats, Groups, or Friends.

How It Works

• Locked screens display a lock icon in the centre — all content is completely hidden.
• Tap the lock icon and enter your password to unlock, or use fingerprint / Face ID if enabled.
• When the app goes to the background, all enabled screens lock immediately.
• When you restart the app, all enabled screens start locked.
• Push notifications are suppressed for locked screens — no chat, group, or friend request notifications will appear while the screen is locked.

Biometric Unlock

Enable "Unlock with fingerprint / Face ID" in Lock Settings to unlock screens with your device’s biometrics. Works with Touch ID, Face ID, and Android fingerprint/face sensors. Password remains available as a fallback.

Per-Profile Lock Settings

Lock settings are completely independent per profile. Your Main Profile and each Virtual Profile have their own:

• Separate lock password
• Separate screen lock toggles (Home, Chats, Groups, Friends)
• Separate biometric unlock preference

Locking a screen on your Main Profile does not lock that screen on a Virtual Profile, and vice versa. Each profile manages its own locks independently.

Forgot Your Lock Password?

Go to Lock Settings → Chat Lock Password → “Forgot password?”. If biometric unlock is enabled, you can verify with fingerprint or Face ID and reset your password instantly. If biometric is not available, an OTP is sent to your registered email. The OTP email clearly states which profile (Main or Virtual) the code is for.

• Earn points for posts, likes, comments, and group activity.
• Advance through levels from Newcomer to Champion.
• Track your progress and leaderboard ranking.

Get More AI Usage with Points

1. Open your Profile screen.
2. Tap "Points and redeem".
3. Spend points to add extra AI usage.

What Are Sticky Notes?

Sticky Notes are shared notes you can create inside any 1:1 or group chat. Each note supports multiple content blocks — text paragraphs, tick-box checklists, photos, and map locations — so you can organise information right where the conversation happens.

Creating a Sticky Note

1. Open a 1:1 or group chat.
2. Tap the attachment icon (+) to open the menu.
3. Tap the Sticky Note icon.
4. You will see a list of existing notes (if any). Tap "Create New Note".
5. Add a title and start adding content blocks.

Content Blocks

• Text — Free-form text paragraphs for descriptions, ideas, or details.
• Ticks (Checklist) — Add items with checkboxes to track tasks or shopping lists.
• Image — Attach photos from your gallery or camera.
• Location — Pin a map location with an optional label.

Adding Chat Messages to a Note

1. Long-press any message in a 1:1 or group chat.
2. Select "Add to Sticky Note" from the menu.
3. Choose an existing note to append to, or tap "Create New Note".
4. The message content (text, image, or location) is added as a new block in the note.

Ending a Sticky Note

The note creator can end a note at any time:

1. Open the note and tap the 3-dot menu in the top right.
2. Select "End Note".
3. Choose one of two options:
   • Send & End — Sends all note content to the chat as a formatted message, then deletes the note.
   • End Only — Deletes the note without sending anything to chat.

Adding Hashtags to a Post

There are two ways to add hashtags when creating a post:

1. Type in your content — Include hashtags directly in your post text (e.g., "Great day at the beach #travel #sunset"). They are auto-detected when you publish.
2. Use the Hashtags field — Below the Attach section in the post editor, use the dedicated Hashtags input. Type a tag and press Enter to add it as a chip. You can add multiple tags and remove any by tapping the × icon.

Both methods work together — hashtags from your content text and the Hashtags field are merged automatically with no duplicates.

How Hashtags Appear

Hashtags display as blue text below your post content. They are visible to everyone who can see the post.

Searching Posts by Hashtag

1. Tap the Search icon in the bottom navigation bar (mobile) or sidebar (web).
2. Type a hashtag in the search box (e.g., "travel" or "#travel").
3. Results appear automatically after a brief pause, or press Enter to search immediately.
4. If there are more than 20 results, tap "Load More" at the bottom to see additional posts.

How Search Results Are Prioritised

Results are grouped by your relationship to the post author, in this order:

• Your Posts — Posts you created that match the hashtag.
• Friends' Posts — Posts from your friends (if their visibility allows it).
• Friends of Friends' Posts — Posts from friends of friends (if visibility is set to "Friends of Friends" or "Public").
• Your Group Posts — Posts from groups you belong to.
• Public Posts — Posts from public groups or with public visibility.

Within each group, posts are sorted by most recent first.

How to Mention Friends

1. Open the Create Post screen.
2. Type @ in the content field — a list of your friends will appear.
3. Type a few letters to filter the list, then tap a friend to mention them.
4. The mentioned friend appears as a green @Name chip below the content field.
5. You can mention up to 10 friends per post. Remove a mention by tapping the × on its chip.

What Happens When You Mention Someone

• Each mentioned friend receives a chat message notification saying you mentioned them in a post.
• The notification includes a preview of the post (photo thumbnail, video thumbnail, and text).
• Tapping the notification opens the full post.
• Mentioned friends can share (republish) the post to their own feed — even if sharing is not enabled for other users.

How Mentions Appear on Posts

Mentioned users are displayed as green @Name links above the hashtags on the published post. Tapping a name opens that user’s profile.

Mentions in My Journal

Posts where you are mentioned also appear in your My Journal screen alongside your own posts, so you never miss a mention.

Editing Mentions

When editing a post, existing mentions are preserved. You can add new mentions or remove existing ones using the chips below the content field.